Removal companies undertake the majority of the hard work involved in moving homes/offices. Whether it is to do with buyers, landlords, solicitors, utility companies, estate agents, tradesmen, and so on, all the stress is handled by them. It is very important though to find a reputed, reliable, and trustworthy removal company that will give you their best service. Here are some concerns that will clear your doubts on how to find a good removal company.
When is it appropriate to hire a moving company?
A professional removal company would be happy to help you out at any time. But if you are planning a move, about 4-6 weeks ahead of the actual date would be an appropriate time to get in touch with them. This much time is sufficient to arrange a pre-move survey, obtain a quote, decide on which company you will hire, and make other necessary arrangements without a rush.
Keep in mind though that during the summers or any other school holiday period, the removal companies get really busy. So booking them in advance of your moving date ensures availability and a good monetary deal.
How to choose the best removal company?
- Request a survey
Professional removal companies offer free surveys before providing you a quote. Site visits allow them to get a good idea of what items have to be moved and if there are any issues relating to accessing the property and moving of fragile items. Honestly inform them about what possessions that need to be moved.
- Obtain and compare quotes from a handful of companies
Conduct thorough research to find out which companies offer removal services in London, contact a handful of the most reputed and trustworthy ones, and request them for a removal quote.
- Compare the move schedules
Have a look at the move plans from each company. Notice whether all companies are taking roughly the same number of days to complete the move – it could be anywhere between 1-3 days. If you prefer doing it in one day or over three days, inform the companies and get them to change their quotes if necessary.
- Compare the quality
Portraying a professional image is not always a guarantee that the company is reputable. In your process of shortlisting the companies, take a look at each company reviews, accreditations and experience to get a feel of their service quality.
- Read reviews
Customer feedback should be unbiased. Read what they have to say regarding the levels of service, packing materials used, packing service, and so on that will help in choosing the right removal company in London.
- Inquire about the complaints procedure
Ask them what is the procedure in case you need to make a complaint. Some companies are linked with a removals trade organization such as the British Association of Removers (BAR). Such organizations have pre-outlined dispute resolution procedures that give you a cause to the complaint.
- Delays policy
Some companies require extra charges for every delayed hour. Inquire about the flexible delays policy because these can often be out of your control; for example when you are waiting for confirmation from your solicitor regarding your property transaction.
- Staff uniformity
Professional removal companies always have their staff in uniformed clothing at all times. This makes it easier for you to identify the team that arrives at the moving house.
- Check for accreditations
The British Association of Removers (BAR) is a dedicated organization that promotes professional excellence. If the company or companies you have narrowed down has this association listed on their website, then you can be assured that the standard of services they offer will be of premium quality.
- A friendly approach
You must be comfortable with the person in coordination with you regarding your removal. Trust is essential when handing over wealthy possessions to a third person and the first step in building trust is comfort and friendliness. Choosing a removal company that makes you feel comfortable will play a big role in reducing your stress levels on the moving day.
What are some services to be expected from a professional removal company?
- A formal quote
Professional removal companies will undoubtedly provide you with a written quotation, including a contract that specifies the terms and conditions of the move. Since you will be handing over valuable possessions to them, this written contract is very important to choose a removal company. Read this contract, understand it, and point out any policies or conditions that you are not happy with. It is possible to request them to make alterations and state these amendments as well in writing.
- Insurance for goods
Reputed removal companies offer high levels of insurance for goods in transit. This will put your mind at rest, knowing that your belongings are insured. Inquire about the insurance levels and whether or not you will need to arrange additional cover with your private insurance company.
- Variety of payment options
Trustworthy removal companies will not insist on cash-in-hand or ask for a large sum of cash in advance. Instead, they will accept credit and debit card payments, cash, and cheques as well.
- Parking permits
Parking permits for removal vehicles may be required at both new and old premises. High-end removal companies are most often able to sort this out, thereby eliminating one extra item on your to-do list.
- Box packing and other services
Many companies provide bonus services such as the lending of packing boxes – this can save you a lot of money. Some removal firms also offer services such as re-assembling and flat-packing furniture as well as un-plumbing machineries such as dishwashers and washing machines.